FAQs

WHAT IS THE RETURN POLICY?

Sorry, we do not accept returns for a refund. Items can be exchanged only for store credit. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.
Shipping of the item for a refund is paid for by buyers. Please provide us with the tracking number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5-7 business days. If you are approved, your refund will be processed, and a store credit code will be sent to your email.

HOW LONG DOES SHIPPING TAKE?

We are located in Atlanta, GA and we ship using United States Postal Service (USPS) First-Class Package/Mail Parcel. This means if you are in the continental US, shipping can take anywhere between 3-7 business days on average. International orders can expect their package to arrive 7-10 days depending on where you live. It takes 1 business day for your order to be processed and shipped out. 

IS THE HAIR BUILDING FIBER WATERPROOF?

We've Got You Covered Hair Building Fiber is water-resistant, meaning it can withstand a moderate amount of moisture and sweat. It will come off when washing your hair.  

HOW LONG DOES THE HAIR BUILDING FIBER STAY ON?

We've Got You Covered Hair Building Fiber is windproof and can stay on for several days, but of course, it depends on how the area is treated (friction, touching, etc). The protein fibers were not created to permanently adhere to your hair.

WHAT IS THE HAIR BUILDING FIBER MADE OF? IS IT NATURAL? IS IT SAFE TO USE ON SENSITIVE AREAS?

We've Got You Covered Hair Building Fiber is natural and is made up of keratin protein fibers and natural iron-based colorants. There are no synthetic dyes, no animal by-products, and no harsh chemicals. 

CAN IT BE A REPLACEMENT FOR HAIR? 

We've Got You Covered Hair Building Fiber adheres to surrounding tiny hairs to conceal bald or thin spots to give you the most natural look. However if you are trying to use this product to create a beard or head of hair when you otherwise have nothing there, then no it will not work. You must have some hair, even if minimal, for the protein fibers to adhere to. 

CAN PRODUCTS BE APPLIED TO THE AREA AFTER USING THE HAIR BUILDING FIBER?

No. After the hair building fiber has been applied, no products should be used in that area. Also, the area must be dry before use. Many customers who suffer from traction alopecia or are undergoing a hair growth regime for their hairlines, use oils and sprays before applying the hair building fibers, wait for the area to dry, and then apply. Because We've Got You Covered is good to use in conjunction with a hair growth regime.

DOES THE HAIR BUILDING FIBER GROW HAIR?

No. We've Got You Covered Hair Building Fiber is made out of a protein keratin fiber and is natural and safe to use. However, its primary function is to conceal problem areas. It can, however, be used in conjunction with a hair growth regime.

HOW DO YOU REMOVE THE HAIR BUILDING FIBER?

We've Got You Covered Hair Building Fiber can be removed when washing the hair. However, if you would like to remove the product before your wash day, it can be removed with a wet cloth. 

WHERE SHOULD THE HAIR BUILDING FIBER BE STORED?

We've Got You Covered Hair Building Fiber should be kept in a cool, dry place with the cap tightly closed. Avoid storing the hair building fibers in very humid areas.